Hey!
I'm Jacob, and I’m a senior product designer who specializes in UX research, B2C mobile apps, eCommerce sites, and B2B internal applications.
Case Study Showcase
Sherwin-Williams - Order Tracker Case Study
A case study about one of the many projects I worked on at Sherwin-Williams, where I was tasked with conducting UX research and UX design on “How might we enable customer service to quickly track order lines that are associated to orders in other systems?”.
PICKUP - Market Success Coordinator Case Study
A showcase of the research I conducted on PICKUP’s Market Success Coordinators, the problems they were facing on a day-to-day basis, and the solutions I designed and implemented to improve their workflow and overall efficiency.
PICKUP - Delivery Pro App Case Study
This is a case study on the foundational change I made to the PICKUP Delivery Pro app, which increased the NPS and satisfaction ratings with Delivery Pros and helped secure a partnership with Walmart.
Signet Jewelers Ltd - Bridal Configurator Usability Study
A breakdown of a usability study conducted during my time at Signet Jewelers Ltd. Also includes hifi wireframes of the proposed solutions that would fix the issues discovered from the study.